FAQs

We get it, choosing the right digital partner is a big decision. Here are some of the most common questions we hear and the 30,000 foot flyover answer.

  • How long does it take to build a custom website?
    With all the necessary assets (logos, images, content), a simple custom business website can launch in as little as 2 weeks. Rapid feedback from your end speeds up the process significantly. Larger or more complex projects require additional time, but we clearly outline every phase to keep you informed.
  • Why is it important for my business to have a website?
    Your website acts as your most effective salesperson—available 24/7 to attract leads, build customer trust, and promote your brand. A professionally designed website boosts your online presence, credibility, and marketing effectiveness, driving business growth.
  • What is website accessibility, and why is it important?
    Website accessibility ensures your site can be used by everyone, including those with visual, auditory, cognitive, or physical disabilities. An accessible website broadens your audience, improves SEO rankings, and demonstrates your business’s commitment to inclusivity and compliance with regulations like the ADA.
  • Who will host my business website?
    We recommend hosting your website with Rudder Digital for superior performance, security, and ongoing support. If you prefer another hosting provider, we’ll ensure seamless integration and optimal site performance regardless.
  • Will my business website be mobile-friendly?
    Yes, absolutely. With over 55% of web traffic coming from mobile devices, every website we create is fully responsive, ensuring perfect functionality and visual appeal across smartphones, tablets, and desktops.
  • Who do I contact if there are issues or I need support?
    You will have direct access to a support team member who can assist you quickly and efficiently. We’re available via phone, email, or text, ensuring fast, reliable support whenever you need it.
  • Which CMS platforms does Rudder Digital work with?
    We work with all major Content Management Systems (CMS), including CraftCMS, WordPress, ExpressionEngine, Webflow, Drupal, Shopify, Squarespace, Wix, and Directus. We’ll recommend the best CMS based on your specific needs, goals, and level of comfort with website management.
  • Why not hire a full-time developer?
    Hiring a senior developer could cost $150k+ per year, plus benefits. With Rudder Digital, you get top-tier expertise without the overhead—only pay for what you need.
  • What is your project process?
    It’s simple and transparent. We kick off with a discovery call, map out goals, and keep you updated at every step. Feedback is welcomed, and we’re always a call or message away.
  • Who actually maintains my site after launch?
    Your site is maintained by the same person who designed and built it. There’s no handoff to a support queue or junior team—you’re working with someone who already knows how everything works.
  • What does “website maintenance” actually include?
    Maintenance covers updates, security patches, backups, performance checks, content tweaks, and ongoing improvements. It’s about keeping your site healthy, fast, and reliable—not just fixing things when they break.
  • What happens if something goes wrong with the site?
    If something breaks, I fix it. There’s no ticket system or escalation path, just direct responsibility and fast response. Your site is actively monitored and backed up so issues are caught early and recovered quickly.
  • Do I really need ongoing maintenance if my site is already built?
    Yes. Websites aren’t static assets; they depend on servers, software updates, plugins, and security changes. Without maintenance, even a well-built site slowly degrades and becomes a risk.
  • Will I be locked into Rudder forever?
    No. You always retain ownership of your site, content, and accounts. Maintenance is an ongoing relationship, not a trap. If you ever need to transition, everything is documented and transferable.
  • How is Rudder different from a typical agency or hosting company?
    Rudder is intentionally small. You’re not passed between departments or account managers. One person is responsible for your site end-to-end, which reduces risk, miscommunication, and long-term knowledge loss.
  • What if you’re unavailable or something unexpected happens?
    There are backups, documentation, and contingency plans in place. Your site isn’t dependent on tribal knowledge or a single undocumented setup, there’s a clear “break-glass” path if needed.
  • How do I know my site won’t be neglected after launch?
    Rudder’s model is built around long-term care, not one-off builds. Maintenance clients are ongoing partnerships, not finished projects. The work continues after launch because that’s where reliability is earned.
  • Can you help with small changes, or only big updates?
    Both. Maintenance includes small adjustments, content updates, and incremental improvements, so changes don’t pile up or turn into expensive “redesigns” later.
  • Is maintenance just paying for peace of mind?
    Partly ... but it’s also paying for prevention. Most web emergencies are the result of neglect. Maintenance reduces downtime, protects your investment, and keeps problems from becoming crises.

Still have questions? Let’s talk about how we can help.

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Our partners don’t just hire us, they trust us. They’ve seen how disciplined execution, clear communication, and reliable results create meaningful impact.

I came to Rudder Digital looking for a website that looked sharp, professional, and truly represented my business. From the start, communication with Neill was fast and clear. He quickly turned around a site that captured exactly what I had in mind, even better than I expected. Neill listened to my goals and turned them into a reality. Investing in your digital presence is worth every penny when you work with someone who gets it and delivers.

Tyler Stevens
triplecrownok.com

Neill took our confusing, broken website and turned it into something clean, user-friendly, and marketable. He didn’t just fix our problems, he gave us a roadmap for the future! Working with him was one of the best decisions we’ve made for our organization.

Lindsey Francis
uncommonground.org

Neill’s expertise made a huge difference for us. He not only brought our vision for the site to life, but also incorporated SEO best practices, helping to strengthen our digital presence. Throughout the project, Neill was extremely responsive, communicated clearly, and offered best-in-class ideas that really elevated the final product.

Robin Roberson
barkingbootsok.com

I've worked in and around the digital space for over a decade, but when it comes to creating and maintaining my own site, I'm not great at it. I needed something flexible, easy to maintain, and well-designed so that I could focus on other aspects of my business. Neill is second-to-none in his ability to create beautiful, functional and performing websites. And his customer service and easy-going manner make each interaction enjoyable.

Clint Williams
clintwilliams.co

On our first consultation with Neill we knew we were in the right hands. His attention to detail is spot on. He made our new site very informative and easy to navigate. In less than 24 hrs of our new site going live we had clients emailing us to book our services. Rudder Digital brought our business to life on the web!

Mind Bender Tattoo
mbtattooart.com